While not a necessarily a new concept, this article expands on the rise of messaging, and draws parallels to advances in technology. “A change in context or technology most often requires a different design approach.”
Julie Zhou has a problem with the terms ‘users’ and ‘product design’ and suggests a shift in thinking that will help create better ‘experiences’ for ‘people’. “We need to stop calling people users. They’re not just there to use our products; we’re here to build things for them.”
“This guide provides a framework to help product managers build, grow and manage digital products.” Dry reading, but comprehensive, and a good resource for understanding all that goes into creating, launching and maintaining a product.